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Question 1 of 10
1. Question
When Jockey-ing the Schedule it is best to communicate via?
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Question 2 of 10
2. Question
Who typically takes the lead on Jockey-ing the Schedule?
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Question 3 of 10
3. Question
Who is the team member who should not be responsible for managing the schedule?
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Question 4 of 10
4. Question
Which data points can Jockey-ing the Schedule help improve ? (All that apply)
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Question 5 of 10
5. Question
What is the objective of Jockey-ing the Schedule? (All that apply)
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Question 6 of 10
6. Question
Jockey-ing the Schedule can support continuity by: (All that apply.)
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Question 7 of 10
7. Question
Jockey-ing the Schedule can: (All that apply.)
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Question 8 of 10
8. Question
When actively Jockey-ing the Schedule:
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Question 9 of 10
9. Question
Jockey-ing calls can help gather information regarding whether a patient is on the way to the appointment.
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Question 10 of 10
10. Question
Jockey-ing is primarily used to drive down the No-Show Rate.
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As a trained health and wellness coach, Priscilla provides curriculum development, training and coordination of the various trainings for the Clinical Health Coach® Training Program. Additionally, she coordinates the training evaluation process. She has been involved with the development of the Clinical Health Coach® training programs since their inception. Previously to her coach training role with the consortium, Priscilla facilitated several consortium health and wellness projects ranging from community wellness, employee wellness and coaching and aging adults. Prior to joining the Iowa Chronic Care Consortium in 2008, Priscilla was Membership Director for the Wellness Council of Iowa where she also served as project manager for the Modeling Wellness for Youth Program for five school districts. Priscilla’s education is in health promotion and elementary and special education. It was during her health promotion curriculum that she first was introduced to coaching. After finishing her degree, she continued to pursue various coach trainings including several levels of Motivational Interviewing. Today she continues to supplement her knowledge, skills and passion with continued educational opportunities.
Kathy has a personal mission of building healthier communities by serving as a catalyst for growth in both individuals and organizations. Using her skills in education, leadership, project development, team-building, project management and coaching, Kathy has lead or supported numerous projects and programs that have positively impacted the communities, organizations, and individuals that she works with.