Scrubbing and Raking: Post-Test

Question 1 of 10

Who scrubs the schedule?

The provider
The MA
The front office
Any or all of the above

Question 2 of 10

When should you scrub the patient schedule?

When the schedule looks messy
When your Third Next Available Appointment exceeds 7 days
When you have a 2-hour chunk of time to scrub thoroughly
None of the above

Question 3 of 10

What questions should you ask while scrubbing the patient schedule?

Does the patient need the appointment?
Does the patient want the appointment?
Will the patient keep the appointment?
All of the above

Question 4 of 10

What is raking the schedule?

Raking is another term to describe visit prep
Raking is going out further into the schedule and pulling future appointments forward to today or sooner than the original appointment date
Raking is a term used to describe when a provider goes through the schedule
Raking is like "taking" appointment times that work better for the patient

Question 5 of 10

One of the patients described below should NOT be scrubbed out. Which one?

A patient who has no-showed for 4 out of the last 5 visits she made
A diabetic who is overdue for his foot exam and HgBA1C check
A patient who is scheduled for a lab follow up but didn't get labs drawn
A female patient who has "annual" under reason for visit, but was seen 325 days ago for her annual exam

Question 6 of 10

Name one advantage to raking.

Raking allows you to examine the schedule with a critical eye
Raking is an activity that helps a MA and provider work better together
Raking can get patients in for their appointments sooner
Raking is another form of cleaning the schedule, which gives providers the assurance that they're seeing only the sickest patients

Question 7 of 10

What does the Third Next Available Appointment (TNAA) mean?

The wait in days for a patient to get in for any appointment with his or her primary care provider (PCP). You count the third next opening as the most accurate measure of availability
Third Next Available appointment is when phone schedulers know the provider has a secret opening to see a patient before the provider has availability
TNAA is an acronym describing advanced scheduling tactics to get patients in asap
The third next available appointment is referring to the next available appointment that a PCP has open

Question 8 of 10

Select the best example below of a patient who may need to be scrubbed off the schedule:

A patient who has UTI as the reason for visit on tomorrow's schedule
A patient who has a blood pressure follow-up after a week of starting hypertension meds
A patient who was seen one week ago for the flu as a walk-in but made this appointment 1 month ago
A patient who needs a refill for anti-depressant medication

Question 9 of 10

When raking, it is best practice to offer patients a completely different time of day for their appointment as long as it is at least one day before their appointment.

True
False

Question 10 of 10

When scrubbing the schedule, you must call the patients to see if they want to cancel their appointments before you scrub them off.

True
False

Scrubbing and Raking: Post-Test

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