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Question 1 of 10
1. Question
Who scrubs the schedule?
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Question 2 of 10
2. Question
When should you scrub the patient schedule?
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Question 3 of 10
3. Question
What questions should you ask while scrubbing the patient schedule?
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Question 4 of 10
4. Question
What is raking the schedule?
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Question 5 of 10
5. Question
One of the patients described below should NOT be scrubbed out. Which one?
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Question 6 of 10
6. Question
Name one advantage to raking.
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Question 7 of 10
7. Question
What does the Third Next Available Appointment (TNAA) mean?
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Question 8 of 10
8. Question
Select the best example below of a patient who may need to be scrubbed off the schedule:
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Question 9 of 10
9. Question
When raking, it is best practice to offer patients a completely different time of day for their appointment as long as it is at least one day before their appointment.
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Question 10 of 10
10. Question
When scrubbing the schedule, you must call the patients to see if they want to cancel their appointments before you scrub them off.
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