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Scrubbing and Raking: Post-Test

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  1. Question 1 of 10
    1. Question

    Who scrubs the schedule?

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  2. Question 2 of 10
    2. Question

    When should you scrub the patient schedule?

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  3. Question 3 of 10
    3. Question

    What questions should you ask while scrubbing the patient schedule?

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  4. Question 4 of 10
    4. Question

    What is raking the schedule?

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  5. Question 5 of 10
    5. Question

    One of the patients described below should NOT be scrubbed out. Which one?

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  6. Question 6 of 10
    6. Question

    Name one advantage to raking.

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  7. Question 7 of 10
    7. Question

    What does the Third Next Available Appointment (TNAA) mean?

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  8. Question 8 of 10
    8. Question

    Select the best example below of a patient who may need to be scrubbed off the schedule:

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  9. Question 9 of 10
    9. Question

    When raking, it is best practice to offer patients a completely different time of day for their appointment as long as it is at least one day before their appointment.

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  10. Question 10 of 10
    10. Question

    When scrubbing the schedule, you must call the patients to see if they want to cancel their appointments before you scrub them off.

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Jonathan2020-08-19T17:26:52-04:00

All Lessons

  • Scrubbing and Raking: Pre-Test
  • Scrubbing and Raking: Introduction
  • Lesson One: What is Scrubbing the Schedule?
  • Lesson Two: What is Raking the Schedule?
  • Lesson Three: When should you Scrub & Rake the Schedule?
  • Lesson Four: How do you Scrub the Schedule?
  • Lesson Five: How do you Rake the Schedule?
  • Lesson Six: Who Scrubs & Rakes the Schedule?
  • Scrubbing and Raking: Post-Test

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Priscilla Gilbert

Training and Evaluation Coordinator

Iowa Chronic Care Consortium

priscilla.gilbert@iowaccc.com

As a trained health and wellness coach, Priscilla provides curriculum development, training and coordination of the various trainings for the Clinical Health Coach® Training Program. Additionally, she coordinates the training evaluation process. She has been involved with the development of the Clinical Health Coach® training programs since their inception. Previously to her coach training role with the consortium, Priscilla facilitated several consortium health and wellness projects ranging from community wellness, employee wellness and coaching and aging adults. Prior to joining the Iowa Chronic Care Consortium in 2008, Priscilla was Membership Director for the Wellness Council of Iowa where she also served as project manager for the Modeling Wellness for Youth Program for five school districts. Priscilla’s education is in health promotion and elementary and special education. It was during her health promotion curriculum that she first was introduced to coaching. After finishing her degree, she continued to pursue various coach trainings including several levels of Motivational Interviewing. Today she continues to supplement her knowledge, skills and passion with continued educational opportunities.

Kathy Kunath, RN

Clinical Project Manager

Iowa Chronic Care Consortium

Kathy.kunath@iowaccc.com

Phone:  515-971-3234

Kathy has a personal mission of building healthier communities by serving as a catalyst for growth in both individuals and organizations.  Using her skills in education, leadership, project development, team-building, project management  and coaching,  Kathy has lead or supported numerous projects and programs that have positively impacted  the communities, organizations, and individuals that she works with.

Kathy is a registered nurse, and focused her early professional years on the care of critically ill patients.  As she witnessed the stress of her patients and their families who “if only they had known” would have lead healthier lives, she became interested in paddling “upstream” toward improving health.

Her journey lead her to managing a cardiac rehabilitation program for 13 years, developing creative community health outreach programs, leading a community health coalition to change tobacco policy, and coordinating local television shows highlighting innovative treatment options and lifestyle management programs for chronic diseases.  She chaired a community-based committee of the American Heart Association that published several local resource guides for healthy living.

Kathy created or supported many professional development programs that built capacity in others to improve the health of patients and communities.  Activities included:

  • Leading the creation of a focused curriculum in the development of Cardiac Rehabilitation Programs in Iowa
  • Participating as a team member of the Iowa Affiliate of the American Heart Association in writing a national program on treating Women and Heart Disease
  • Coordinating numerous continuing education programs for physicians and nurses on the management and support of patients with cardiovascular disease

As an Iowan with strong US Senate leadership, Kathy was called upon numerous times to advocate for the American Heart Association’s Federal priorities.  She frequently visited Senator Tom Harkin’s and Charles Grassley’s offices to request increased funding for NIH and for WISEWOMAN programs.   She was the lead grant writer in securing CDC funding support for Iowa’s Heart Disease and Stroke Prevention Program.

In 1999, Kathy was one of 35 applicants chosen to participate in the Cardiovascular Health Leadership Fellowship, a national program through the Health Forum, a subsidiary of the American Hospital Association.  The 18 month leadership curriculum taught her invaluable lessons in group facilitation, project management, organizational vision/mission development, and building community assets.  Her education journey continued with intensive training in project management (2004) and a certification in administering the Myers-Briggs Personality Inventory (2010).

Kathy joined the Iowa Chronic Care Consortium in 2004 to assist the Consortium in applying for national grants and to support their innovative demonstration programs in population-based chronic disease management.  In 2008, she served as the lead project facilitator of the innovative “Physician Office Health Coach Training Program.”  She currently operates as the Training and Partner Relations Coordinator for the nationally recognized “Clinical Health Coach Training Program.”  In her personal time, Kathy volunteers for a local Free Medical Clinic, providing health coaching services to underserved individuals in the region.

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